Privacy Policy

Who this policy covers

This policy applies to information Recevo receives through this website, email, discovery calls, scheduling, billing, service onboarding, support, and configured AI receptionist workflows.

For prospect and client account information, Recevo generally determines why the information is used. For caller information processed through a client’s receptionist, Recevo generally acts as a service provider following the client’s approved instructions. The client remains responsible for its relationship with callers and for approving an appropriate call flow, notice, and lawful purpose.

Information we may receive

The information depends on how a person interacts with Recevo and on the workflow approved by the client.

• Prospect and client contact details, business information, meeting details, support requests, proposals, contracts, and billing records.
• Caller names, phone numbers, email addresses, service requests, appointment details, service addresses, messages, and other information relevant to the approved call flow.
• Call audio, transcripts, summaries, classifications, extracted details, and technical call records where recording or processing is enabled.
• Website and operational information such as request logs, device or browser information, security events, and service diagnostics.

AI calls, recording, and transcription

Callers may interact with an AI receptionist rather than a person. Recevo configures the opening to identify the virtual receptionist and to provide the client-approved recording or privacy notice.

Recording, transcription, summaries, and automated extraction are used only where enabled for the approved workflow. The call notice should explain the purpose of recording or processing. A caller who does not wish to continue should be offered an appropriate alternative, such as leaving minimal callback details or contacting the client by another available method. The exact alternative depends on the client’s operation.

Why information is used

Recevo uses information only for purposes that are reasonably connected to providing and operating the requested services.

• Responding to inquiries, evaluating fit, scheduling meetings, preparing proposals, and managing client relationships.
• Answering calls, qualifying requests, booking appointments, transferring calls, sending notifications, and creating approved call records.
• Configuring, testing, supporting, securing, troubleshooting, and improving a client’s approved receptionist workflow.
• Processing payments, maintaining business and accounting records, preventing misuse, resolving disputes, and meeting legal obligations.

Service providers

Recevo uses specialized providers only as reasonably necessary for the relevant service. Depending on the client configuration, these may include Retell AI for voice-agent processing; Twilio for phone numbers, calls, transfers, and messaging; n8n for workflow automation; Cal.com for scheduling; Stripe for subscriptions, invoices, and payment processing; Vercel for website hosting; and GitHub for source-code and deployment operations.

Recevo does not directly receive or store complete payment-card details. GitHub is not intended to store production caller content. A client-specific workflow may use additional approved providers, which should be identified during onboarding.

Meta Pixel and advertising cookies

With a visitor’s permission, Recevo uses Meta Pixel and optional analytics and advertising cookies to measure advertising performance, understand activity on the website, and improve advertising on Facebook and Instagram. These technologies may process information such as the pages and URLs visited, referral or campaign information, browser and device details, approximate location derived from an IP address, timestamps, and interactions with the website.

Meta Platforms, Inc. is a third-party provider. Meta may receive and process information for advertising measurement, audience and remarketing purposes, and related services under its own terms and privacy practices. Recevo does not intentionally use the Pixel to send call recordings, transcripts, payment-card details, or information submitted in private client workflows to Meta.

Meta, its affiliates, or its providers may process information outside Québec or Canada, including in the United States. Information processed in another country may be subject to that country’s laws and lawful access rules.

The Meta Pixel is not loaded unless the visitor accepts optional analytics and advertising cookies. A visitor can reject them initially or later change or withdraw consent by selecting “Cookie preferences” in the website footer. Withdrawal stops future optional Pixel use on later page loads and asks Meta’s script to revoke consent for the current visit; it cannot retract information already transmitted before withdrawal.

Processing outside Québec or Canada

Some providers may process or store information in other provinces, the United States, or other countries depending on their infrastructure and the selected configuration. Information processed elsewhere can be subject to the laws of that location.

Recevo considers the purpose, sensitivity, volume, safeguards, provider terms, and available configuration when assessing a workflow. This statement is not a guarantee that all data remains in Québec or Canada.

Retention and deletion

Recevo configures limited retention and sensitive-information redaction where supported. Exact retention periods depend on the client workflow, operational need, provider capabilities, contractual instructions, dispute requirements, and applicable law, and should be documented during onboarding.

Information is deleted or de-identified when it is no longer reasonably needed, subject to limited backups, security logs, billing records, legal holds, and records that must be retained. Clients may contact Recevo for the retention settings applicable to their workflow.

Security and access

Recevo uses reasonable administrative and technical measures intended to limit access, reduce unnecessary collection, redact selected sensitive information, protect credentials, and separate operational responsibilities. Access is limited to people and providers who need it for an approved purpose.

No internet, telecommunications, or AI system is completely secure or error-free. Recevo does not guarantee that a system cannot be interrupted, accessed improperly, or produce an inaccurate result.

Access, correction, deletion, and choices

A person may ask about personal information held directly by Recevo and may request access, correction, deletion, or withdrawal of consent, subject to identity verification and legal or contractual limits. When Recevo processes caller information for a client, the request may need to be handled by that client.

A person may ask Recevo to stop optional promotional messages. Transactional replies, requested appointment communications, security notices, and service messages may still be sent where appropriate.

Privacy questions and complaints

The Recevo Privacy Officer is responsible for receiving privacy questions, requests, and complaints. Write to hello@getrecevo.com with the subject “Privacy.” Recevo may request information needed to verify identity and locate the relevant record.

Changes to this policy

Recevo may update this policy as its services, providers, and legal requirements evolve. The effective date above identifies the current version. Material changes should be communicated where appropriate.